SITUATION
Canada Post Corporation (CPC) sought specialized consulting expertise to assist with the planning and analysis phase of its operational modernization initiative. DAP lead a world-class Postal team designed to respond to CPC’s transformation needs.
TRANSFORMATION APPROACH
DAP’s postal team worked with the CPC transformation team to develop a future state operating model, from customer induction to plant design to delivery. Our approach relied on the implementation of best operations practices and technological solutions, including:
- mail sequencing to delivery points
- address management
- streamlined and integrated handling of large mailers
- plant redesign
- performance measurement
- simplified mail preparation and induction processes
- end-to-end visibility through CPC processes
- cost reductions to the overall value chain
RESULTS
The anticipated outcome of the Canada Post transformation program is efficient, modernized plants with standardized processes that utilize state-of-the art equipment, provide improved value to customers, and a working environment that is safe and ergonomically friendly for employees
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